Learnings from Erik Bernhardsson's parable

https://erikbern.com/2021/07/07/the-data-team-a-short-story.html

  • Watch for a culture of output vs outcomes (eg. PM psyched about delivering 2 days in advance, but not sure about the statistical significance of the uplift)
  • Get an accurate view of what is happening here
  • Work with the people you have first, assess their current skillset
  • Have a plan for solving both urgent and long-term problems
  • Culture change starts with education
  • Centralise reporting structure, decentralise work management (in other words, a matrix org)
Differentiate your services to different layers of the org
  • If AI projects are stalling because "executive support went away", it is usually because you have not been demonstrating enough value