Apply XmR charts for established processes to detect variations that indicate that the probability distribution has changed (i.e. a new factor is influencing the process)
Don’t set up XmR chart for processes that are still developing, it’s premature (eg. our sales process for a new product)
Everything in a business is a process
On which numbers to instrument, it should be based on the growth loops + imagine looking over your happiest customer’s shoulders, track everything that would give them a great experience
The most valuable part of the process is not the accuracy of the analysis but the actions taken based on the insights to improve key numbers
Difference between novices and experts in this regard is that experts are disciplined enough to run an execution loop to completion without getting distracted